Support

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PoolTrac Support

Frequently Ask Questions

There are two ways to reset your password: At anytime your Admin can reset any user account created under your company via the Management Website.
We also offer a Forgot Password Reset Utility.

If you are interested in signing up please fill out our Sign-Up Page or Call us at 1-855-854-6776.

We support Apps for both Android and Apple, available from the Google Play Store and Apple App Store. We also have a Mobile Webpage that is accessible from any mobile phone browser or Desktop Browser, but does not support GPS or Photo submittion.

We support Apps with iOS 9.0+ for both iPhone and iPad, however to get the App to show up on the iPad you will need to change the Device Filter from "iPad Only" to "iPhone Only". The PoolTrac Pro App will then display in the App Store.

This is usually caused by Pop-Ups not being allow. Please allow all Pop-Ups for https://mgmt.pooltrac.com

Support

  • Support Center & Ticket Tracker: For more advanced help you can launch our Ticket Tracker System.
    Click on the link above to get started.

  • PoolTrac Support Ticket System
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Android
Supported Devices: Android 9.0+ (Both Smartphones and Tablets)
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IOS
Supported Devices: iOS 9.0+ (Both iPhone and iPad).
Permissions

User Type

Access to Company Settings, See All Pools on the System, Add/Edit/Delete Pools, Create Pool

Admin

Assignments, Add/Edit/Delete Records, Create Reports, Add/Edit/Delete Calendar Tasks, Full Access to all features and functions in the site.

Supervisor

See All Pools on the System, Add/Edit Pools, Create Pool Assignments, Edit Records, Create Reports, Add/Edit Calendar Tasks.

Manager

See Only Pools they have been assigned, Edit Pools, Create Reports, See Only Calendar Tasks they have been assigned.

User

See Only Pools they have been assigned, Are not able to Edit Pools, See Only Calendar Tasks they have been assigned.

Guest

See Only Pools they have been assigned, Only see records for their pools. Does not have access to edit anything.