PoolTrac Support has several ways to help you solve any and all of your Support needs.
Below you can find our Frequently Ask Questions, Video Tutorials, and our Support Ticket Center.
Frequently Ask Questions:
||Access to Company Settings, See All Pools on the System, Add/Edit/Delete Pools, Create Pool Assignments, Add/Edit/Delete Records, Create Reports, Add/Edit/Delete Calendar Tasks, Full Access to all features and functions in the site.
||See All Pools on the System, Add/Edit Pools, Create Pool Assignments, Edit Records, Create Reports, Add/Edit Calendar Tasks.
||See Only Pools they have been assigned, Edit Pools, Create Reports, See Only Calendar Tasks they have been assigned.
||See Only Pools they have been assigned, Are not able to Edit Pools, See Only Calendar Tasks they have been assigned.
||See Only Pools they have been assigned, Only see records for their pools. Does not have access to edit anything.
Support Ticket System:
Support Center & Ticket Tracker: For more advanced help you can launch our Ticket Tracker System. Click on the link above to get started.
Videos can be found after you log into the Management Site under the "Help" icon in the upper-right corner of the page.